A max of 6 tickets per person (and per household) per event applies. Tickets must not be purchased with the intention of reselling them. If you can no longer use your tickets, you may only resell them through authorised resale sites (please check Event page on livenation.co.uk). You may not resell or offer to resell tickets for this event through any unauthorised resale site. Any tickets purchased, resold or offered for resale in breach of these special conditions may be cancelled.
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The box office is situated on the Trinity Way link corridor next to the Arena Car Park entrance. This box office will be available from 4pm only on a show day and will close 15 minutes after the main act has gone onstage. Opening times will change for Box Office depending on the time of the show. Please check https://ao-arena.com/your-visit/ prior to attending the event to ensure you have the most current up to date information.
Pre-booked tickets can be collected on the day of the show from 4pm, up to 15 minutes after the main act goes on stage. Customers must take the credit card used to make the booking and the Ticketmaster reference number with them in order to collect the tickets. The cardholder will need to sign for the tickets. If you have any queries regarding box office collections, please contact Ticketmaster’s customer services department.
The official on-site multi-story car park has a capacity of 1,000. In addition, approximately 7,000 recognised parking spaces within 10 minutes walk serve the AO Arena.
AO Arena has been awarded GOLD status by Attitude is Everything, the disability-led charity with over 20 years’ experience improving Accessible people’s access to live music. Provisions have been made to cater for wheelchair users. Lifts have been installed and it is possible to enter the arena by the access link between Trinity Way and Victoria Station. The Hunts Bank entrance is accessible via external lift and access from the car park and Victoria Station is possible via the City Room. The second raised tier of seating (BLK 201 and above) requires the negotiation of steep steps and so may not be suitable for the elderly, infirm or those with mobility problems. Seating at the front of the upper tier is 35ft (10m) from ground, rising to 70ft (20m) at the rear. Please call 0161 950 5229 for further details.
What items are NOT allowed into the arena? Backpacks, holdalls, luggage, oversized bags and cushions. (Bags larger than 35cm x 40cm x 19cm will not be permitted) No video cameras, still cameras or recording devices. No food or drink allowed. The AO Arena is a non-smoking venue. In addition to these, a full list of items that are also not permitted into the arena can be reviewed here https://www.manchester-arena.com/your-visit/ along with anything else which we deem to ruin the enjoyment or viewing experience of others.