A Note on Reopening Safely Due to present circumstances surrounding COVID-19, the event status is subject to change. In the event of cancellation, you will receive a full refund; we’re working with Event Organizers to ensure you have options in the event of postponement or rescheduling. In an effort to enable a safer live experience for all, we’re also facilitating Event Organizers’ to set up some new safety initiatives which you will need to accept and adopt in order to attend the event. Event Organizers, Live Nation Entertainment, and Ticketmaster do not assume liability; the ticket holder will assume all risks involved. By continuing past this page, you agree to assume full liability for any risks incurred before, during, and after the event and agree to the current Terms of Use. Terms of Use
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In Advance : Monday-Friday 10am – 2pm Day of Event : varies
Location : box office window 1-3 Opens : same hours as box office Photo ID required.
Location : Arena surface lot, Arena garage, and around adjacent University Hall for select events Charge : varies
This is an accessible venue. Accessible Parking : Parking for guests with disabilities is located on level three (the exposed portion) of the parking garage adjacent to the Arena. Accessible parking available on a first come, first served basis. Event parking passes and state issued disabled parking permits are required to access these spaces. Accessible drop-off locations are located along the John Paul Jones Arena side of Massie Road between Emmet Street and Copeley Road. Convenient wheelchair access to John Paul Jones Arena is available at the Main Entrance (West Gate). Public elevators are located on the concourse adjacent to sections 101, 109, 301, and 309. Charge : varies
John Paul Jones Arena Entry Procedures and Bag Policy Screening procedures are used at all entry gates to John Paul Jones Arena. Walk-through and hand wand metal detectors are the primary means of screening. For guests who are unable to utilize a walk-through metal detector, hand-held metal detectors will be used. • Bags must be clear plastic, vinyl or PVC and cannot exceed 12″ x 6″ x 12″ or clear one-gallon plastic freezer bags (Ziploc bag or similar) are also permitted. • Small clutch bags, approximately the size of a hand and no larger than 4.5″ x 6.5″ (with or without a handle or strap) can be taken into the stadium or arena and will be subject to search. • An exception will be made for items necessary for medical reasons after proper inspections at a gate designated for this purpose. • Items needed for small children must be in a clear bag that meet the stated dimensions. List of Prohibited Items:(Subject to change) • Bags or Backpacks larger than 12” x 12” x 6” – smaller bags must be clear/see through, with the exception of bags smaller than 4.5” x 6.5” (about the size of a hand) • Weapons, Fireworks or Confetti of any kind • Professional Cameras, Tablets or Computers • Aerosol containers • Umbrellas • Noisemakers or other distracting devices • Balls, Balloons, Frisbees, Sticks and similar items • Audio or Video Recording Devices • Outside Food and Beverage • Strollers • Containers, specifically including glass or plastic bottles, cans, coolers or flasks • Laser Pens/Pointers • Illegal Substances • Animals, except trained service animals • Signs, Flags and Banners of any kind
